Question 1

What infrastructure can GoMonitor observe?

Accepted Answer

Cloud workloads, on-prem servers, vehicle fleets, IoT sensor networks, and building systems — all from one unified platform.

Question 2

Does this replace our existing monitoring stack?

Accepted Answer

GoMonitor can run alongside existing tools via API/agent ingestion, or replace them outright — your call.

Question 3

Is my data isolated from other customers?

Accepted Answer

Yes — every account is fully tenant-isolated at the data and access-control layer.

Question 4

How long does implementation take?

Accepted Answer

Most customers connect their first device within five minutes and have core dashboards live within a week.

Question 5

Do you offer a free trial?

Accepted Answer

Yes — every plan includes a 14-day free trial with no credit card required.

Question 6

How do I raise a support ticket?

Accepted Answer

Use the "Raise a Ticket" page — no account required. You will receive a ticket number to track its status.

Question 7

How do I track an existing ticket?

Accepted Answer

Go to "Track a Ticket" and enter the ticket number along with the email you submitted it with.

Question 8

What is your support response time?

Accepted Answer

Standard plans receive a response within one business day; Enterprise plans include priority SLA-backed support.

Question 9

Can I self-host GoMonitor?

Accepted Answer

Enterprise plans support dedicated infrastructure. Contact sales to discuss deployment options.

Question 10

How do I request a new integration?

Accepted Answer

Submit a Feature Request with details on the system you would like connected — our team reviews every submission.

Frequently Asked Questions